The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Assets may be static or dynamic and may include: | buildingsbusiness and marketing contractsequipmentfurnituregoodwilllandfacilitiesvehicles. |
Maintenance may include: | backupschanging user codesconfirmation of operational effectivenessidentification and replacement of worn partsinspection, lubrication, cleaning and adjustmentsroutine repairs. |
Relevant documentation may include: | certification, including inspection certificatescostings, receipts and invoiceslogs of equipment and system problems or faultsoperational checks and maintenance conductedparts and components replaced and materials usedplanning permitsproperty leases, plans or contractsrecommendations for repairsservice and maintenance recordstesting and commissioning resultswarranty conditions and allowances. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirements award and enterprise agreementscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawenvironmental and zoning laws affecting access security, access and property usegeneral duty of care to clientshome building requirementslocal regulations and by-lawsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant privacy lawsstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Industry benchmarks may include: | discounted cash flowemployment ratesindustry association performance indexinflation rateinternal rate of returnlife cycle costingpublished vacancy factorstenancy mix. |
Maintenance strategy may include: | cleaningelectricalemergency lightingevacuationfire lightinggardenhousekeepingpaintingpestsplumbingsanitary disposalsecurityvertical movementwaste disposalweather proofing. |
Clients may include: | building supervisorsgovernment and legal instruments or agenciesinstitutionsinsurersinternal and external property groupslegal advisersprivate investorsproperty agents and property ownersrisk assessorstenants. |
Maintenance methods may include: | internal employee serviceslease contractual obligationsoutsourcing of external contracts with arms length organisations. |
Safety and security requirements may be satisfied through: | adherence to OHS policies and procedures for the containment of:emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threatpotential health and safety hazards, such as physical, mechanical or chemical agents already in the work environment, or brought to the environment, or created as a by-product of work done on the site. |
Specialist advice may be sought from: | architectsbankers and financiersbuildersgovernment officialsinvestment consultantsmembers of industry associationsplannersreal estate agentssolicitorssubcontractorstechnical experts. |
Resources may relate to: | materialspersonneltools and equipmenttrainingtransport. |
Relevant people may include: | agentsclientsengineers and techniciansgovernment personnelinstallerslegal representativesmanagement and colleaguesmembers of industry associationsproperty ownerssite personnelsubcontractorstechnical expertstenantstradespeople. |
Communication strategies may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Evaluation methods could be qualitative or quantitative and may include: | checklistscost data analysisexpert and peer reviewinterviewsobservationquestionnairesreview of quality assurance data. |
Business equipment and technology may include: | data storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applicationswork computers. |
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